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UK Caravanning (uk.rec.caravanning) A forum for the discussion of caravanning undertaken by residents of the United Kingdom, whether in the UK or abroad. It encourages the interchange of views on the merits of models of caravan, makes of tow car, accessories, caravan sites, caravan clubs, and other related topics. The term caravan is to include trailer vans, motor caravans and trailer tents.

Covers!!!



 
 
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  #1 (permalink)  
Old September 27th 03, 04:53 PM posted to uk.rec.caravanning
Paul Cohen
external usenet poster
 
Posts: 50
Default Covers!!!

In article ,
(Steve W...) wrote:

Many thanks for all the advice, I have ordered a cover this morning from
Specialised Accessories so I will post & let you know how I go on when I
give a try.


I ordered my cover from Specialised Accessories a few weeks ago and it
arrived about a fortnight ago. The good news is that it appears to be a
very well made item, and fitted very well. But beware, there is some bad
news...

Due to a cock-up on my part (because I had given them some bum information
regarding the door position), it had to go back for an alteration. They
only charge 25 + VAT + carriage for this, which is very reasonable.
However, whilst we were arranging this, the lady told me they couldn't do
it until SPRING!!! I was most disappointed at this, having just paid over
300 for a cover I won't be able to use for six months. Eventually I spoke
to the manager, who explained that this was their busiest time. I pointed
out that a good sales service selling a good item is one thing, but that
kind of after-sales care is lousy. I got a little miffed when she pointed
out "Well, it is your fault!", as that is neither here nor there. If I buy
any new item, and drop it, damage it, mishandle it etc, I don't expect to
wait six months for the company to repair it.

Was I being unreasonable?

Anyway, the upshot was that they agreed to do it in 4-6 weeks, which I
begrudgingly accepted.

I'll let you know how it goes.

Paul C.


Ads
  #2 (permalink)  
Old September 27th 03, 05:14 PM posted to uk.rec.caravanning
Mary Fisher
external usenet poster
 
Posts: 127
Default Covers!!!



"Paul Cohen" wrote in message
.uk...
In article ,
(Steve W...) wrote:

Many thanks for all the advice, I have ordered a cover this morning from
Specialised Accessories so I will post & let you know how I go on when I
give a try.


I ordered my cover from Specialised Accessories a few weeks ago and it
arrived about a fortnight ago.


We got ours within days of ordering - but not at this time of year.

The good news is that it appears to be a
very well made item, and fitted very well. But beware, there is some bad
news...

Due to a cock-up on my part (because I had given them some bum information
regarding the door position), it had to go back for an alteration.


They'd made ours two feet too long so it had to go back. There was no
argument, we had copies of our detailed measurements which had been
misunderstood.

The cover was picked up and altered in less than a week at no charge . We
collected it because we were going to be passing.

... I got a little miffed when she pointed
out "Well, it is your fault!", as that is neither here nor there.


Well ...

If I buy
any new item, and drop it, damage it, mishandle it etc, I don't expect to
wait six months for the company to repair it.


Most things you buy aren't custom made to your (in this case wrong)
specification.

Was I being unreasonable?


I'd have been extremely apologetic and prepared to wait. ISTR that you were
intending to order a cover some time ago, I wonder why you left it until now
.... perhaps it's because you realise that winter weather might take its toll
on your 'van - as are many other caravanners, motorcyclists, car, van and
other drivers.

I've met the staff at Burley and they're not unreasonable people, they're
friendly and usually efficient. They don't do the making, it's done in
another part of the country by a company which doesn't only make caravan
covers. That company has orders to fulfil, making bespoke items has to take
second place.

There are two sides to every story.

Mary




  #3 (permalink)  
Old September 27th 03, 08:03 PM posted to uk.rec.caravanning
Michael Haselhof
external usenet poster
 
Posts: 99
Default Covers!!!

I got my cover from someone on this N/G and its great, it was made for a
caravan 1 & 1/2 inches smaller and although a slightly tight fit in one
place, it is great, it never moves, other than when i take it off to use the
caravan.
We use a pair of paddles from a rubber dinghy with one of us on each side of
the caravan starting at the front, then we walk to the rear with the cover
up in the air so it goes over the roof lights, then when you get it to the
back, you pull it down, and straighten it out, then go around and do up the
straps around the steadies and throw the longer straps under the caravan to
lock on the other side. Mine has some loose material that was to accommodate
a status aerial, but it doesn't bother me much, but i have started some
thing on the storage yard i think because a couple of 'vans now have covers
on!
The last time i took it off, i lifted it way up in the air with the paddles,
and the wind did the rest for me!!
"Mary Fisher" wrote in message
t...


"Paul Cohen" wrote in message
.uk...
In article ,
(Steve W...) wrote:

Many thanks for all the advice, I have ordered a cover this morning

from
Specialised Accessories so I will post & let you know how I go on when

I
give a try.


I ordered my cover from Specialised Accessories a few weeks ago and it
arrived about a fortnight ago.


We got ours within days of ordering - but not at this time of year.

The good news is that it appears to be a
very well made item, and fitted very well. But beware, there is some bad
news...

Due to a cock-up on my part (because I had given them some bum

information
regarding the door position), it had to go back for an alteration.


They'd made ours two feet too long so it had to go back. There was no
argument, we had copies of our detailed measurements which had been
misunderstood.

The cover was picked up and altered in less than a week at no charge . We
collected it because we were going to be passing.

... I got a little miffed when she pointed
out "Well, it is your fault!", as that is neither here nor there.


Well ...

If I buy
any new item, and drop it, damage it, mishandle it etc, I don't expect

to
wait six months for the company to repair it.


Most things you buy aren't custom made to your (in this case wrong)
specification.

Was I being unreasonable?


I'd have been extremely apologetic and prepared to wait. ISTR that you

were
intending to order a cover some time ago, I wonder why you left it until

now
... perhaps it's because you realise that winter weather might take its

toll
on your 'van - as are many other caravanners, motorcyclists, car, van and
other drivers.

I've met the staff at Burley and they're not unreasonable people, they're
friendly and usually efficient. They don't do the making, it's done in
another part of the country by a company which doesn't only make caravan
covers. That company has orders to fulfil, making bespoke items has to

take
second place.

There are two sides to every story.

Mary






  #4 (permalink)  
Old September 28th 03, 10:42 AM posted to uk.rec.caravanning
Paul Cohen
external usenet poster
 
Posts: 50
Default Covers!!!

In article ,
(Mary Fisher) wrote:

... I got a little miffed when she pointed
out "Well, it is your fault!", as that is neither here nor there.


Well ...


Well what? If you buy a shiny new car from the dealer, and drive it down
the side of the garage the next day, would you expect the dealer to say
"Sorry Mrs F, we can't repair that for three months.". Of course you
wouldn't, you'd go elsewhere. I did ask SA if they could recommend anyone
else to do the repair, but they declined. I did also suggest DIY, but they
also disapproved of that. So, at the end of the day, they want to do the
alteration themselves.

Most things you buy aren't custom made to your (in this case wrong)
specification.


This wasn't custom made to my spec - they already had the dimensions of
the model, which I had to confirm, and this is where I made an error.


Was I being unreasonable?


I'd have been extremely apologetic and prepared to wait.


What would you be apologetic about? Why would you be 'extremely
apologetic' for paying good money to have work done? I don't apologise to
people for being a customer!!! I was happy to wait, of course, but not for
half a year!!!!

ISTR that you were
intending to order a cover some time ago, I wonder why you left it
until now
... perhaps it's because you realise that winter weather might take its
toll
on your 'van - as are many other caravanners, motorcyclists, car, van
and other drivers.


Exactly. I suspect SA are a little understaffed. Well, they must be if
they can't turn an alteration round in under six months.

That company has orders to fulfil, making bespoke items has to
take second place.


Well it should not do (and this wasn't a bespoke item anyway). That's the
problem with commerce now all over the place, now from banks to builders.
Sales are fine, but as soon as something goes wrong, it's a nightmare to
fix. I guess it's a sign of the times - sell, sell, sell!!! And the more
people that just accept this state of affairs, the longer it will prevail.

Paul C.


  #6 (permalink)  
Old September 28th 03, 10:42 AM posted to uk.rec.caravanning
Mary Fisher
external usenet poster
 
Posts: 127
Default Covers!!!




Due to a cock-up on my part (because I had given them some bum information
regarding the door position), it had to go back for an alteration.


I was talking about your situation with Spouse over breakfast.

He suggested that it wouldn't be difficult to make a new door opening for
yourself, there should be enough spare fabric supplied to make one. Then you
only need some Velcro, move the tapes from the wrongly positioned door and
it's sorted - and far more cheaply and quickly than sending it back.

What think you?

Mary

If it's broke, fix it.


  #7 (permalink)  
Old September 28th 03, 11:01 AM posted to uk.rec.caravanning
Mary Fisher
external usenet poster
 
Posts: 127
Default Covers!!!

"Paul Cohen" wrote in message
. uk...
In article ,
(Mary Fisher) wrote:

... I got a little miffed when she pointed
out "Well, it is your fault!", as that is neither here nor there.


Well ...


Well what? If you buy a shiny new car from the dealer, and drive it down
the side of the garage the next day, would you expect the dealer to say
"Sorry Mrs F, we can't repair that for three months.".


I might not expect it but I'd accept it.

Of course you
wouldn't, you'd go elsewhere.


You shouldn't make assumptions about my character ...

I did ask SA if they could recommend anyone
else to do the repair, but they declined. I did also suggest DIY, but they
also disapproved of that.


They have no say in that - they needn't even know about it.

So, at the end of the day, they want to do the
alteration themselves.


It seems to me that you've insisted on that ...

Most things you buy aren't custom made to your (in this case wrong)
specification.


This wasn't custom made to my spec - they already had the dimensions of
the model, which I had to confirm, and this is where I made an error.


Quite. You made the error.


Was I being unreasonable?


I'd have been extremely apologetic and prepared to wait.


What would you be apologetic about?


About cocking up the spec.


ISTR that you were
intending to order a cover some time ago, I wonder why you left it
until now
... perhaps it's because you realise that winter weather might take its
toll
on your 'van - as are many other caravanners, motorcyclists, car, van
and other drivers.


Exactly. I suspect SA are a little understaffed. Well, they must be if
they can't turn an alteration round in under six months.


Skilled labour can't be hired and sacked on a seasonal basis.

That company has orders to fulfil, making bespoke items has to
take second place.


Well it should not do (and this wasn't a bespoke item anyway).


It wasn't a stock item.
It depended on measurements which you got wrong, by your own admission.

That's the
problem with commerce now all over the place, now from banks to builders.
Sales are fine, but as soon as something goes wrong, it's a nightmare to
fix. I guess it's a sign of the times - sell, sell, sell!!! And the more
people that just accept this state of affairs, the longer it will prevail.


As I explained, that wasn't our experience of SA - but in that case the
fault was theirs.

Mary

Paul C.




  #8 (permalink)  
Old September 28th 03, 12:10 PM posted to uk.rec.caravanning
Paul Cohen
external usenet poster
 
Posts: 50
Default Covers!!!

In article ,
(Mary Fisher) wrote:

"Sorry Mrs F, we can't repair that for three months.".


I might not expect it but I'd accept it.


Well, I guess I just can't accept poor service that readily.

Of course you
wouldn't, you'd go elsewhere.


You shouldn't make assumptions about my character ...


Sorry, perhaps I should have said 'one'. I didn't mean you explicitly.

I did ask SA if they could recommend anyone
else to do the repair, but they declined. I did also suggest DIY, but
they
also disapproved of that.


They have no say in that - they needn't even know about it.


They do have a say if there is a subsequent warranty claim.

So, at the end of the day, they want to do the
alteration themselves.


It seems to me that you've insisted on that ...


Not at all!!! I'd rather go elsewhere if I can get a repair quicker!

What would you be apologetic about?


About cocking up the spec.


Why? They are charging for all their work!

Exactly. I suspect SA are a little understaffed. Well, they must be if
they can't turn an alteration round in under six months.


Skilled labour can't be hired and sacked on a seasonal basis.


I guess the trick is to use the same labour to manufacture something else
in the summer - awnings, tents, gazebos, or things that are not seasonal
at all. But if a company cannot give decent after sales service, it's
their problem to solve.

people that just accept this state of affairs, the longer it will
prevail.


As I explained, that wasn't our experience of SA - but in that case the
fault was theirs.


Well they didn't have any choice in that case, one would be quite entitled
to ask for a refund in that case.

Paul C.


 



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