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C&CC Clubcare Motor Insurance



 
 
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  #1 (permalink)  
Old March 27th 09, 11:49 AM posted to uk.rec.motorcaravans,uk.rec.caravanning,uk.rec.camping
Gunslinger[_3_]
external usenet poster
 
Posts: 7
Default C&CC Clubcare Motor Insurance

Does anyone else have experience of using C&CC Clubcare to insure their car
(not motorhome, where they apparently still use the dreaded Equity Red
Star)?

They use different brokers now - MCE, based in Northamptonshire who I
believe mainly specialise in motorbike insurance.

However the standard of administration remains particularly poor, even by
C&CC standards:
1. Over a month to send out basic policy documentation at the start of the
policy
2. Failure to send out renewal details promptly 3 weeks before policy
expiry - still not received 10 days before renewal!
3. Inability to quote or renew more than 2 weeks in advance (not much use if
you are going to be away from home over the renewal date)
4. Relatively poor and incomprehensible policy documentation - seem to use
insurer's standard paperwork with obscure coded endorsement references
making it difficult to see at a glance what is and is not covered.

As a more general comment, the C&CC seem to have gone for 240 day overseas
use cover as a promotional tool, which I suspect only a very small
proportion of customers actually require, and which probably complicates the
relationship with underwriters. Why not offer customers a choice of say 240,
180 or 90 day (or no) overseas cover, with a (possibly) wider range of
underwriters and (possibly) a better price?

When tackled about these issues, MCE put them down to difficulties in
getting policy and renewal details from the insurer (in my case NIG) and
'staff shortages'.

After finally confirming (by phone) earlier this week what the renewal quote
was going to be, I was able to get and accept a quote from the Caravan Club
for 25 cheaper (also with NIG, but for 180 days overseas use) and get all
the paperwork through by first class post next morning. All I need now is
the NCD confirmation from MCE!

(As an aside, NIG and the Caravan Club's brokers Devitt's are both owned by
RBS. Co-incidence??)

I was planning a 'complaint' to the C&CC itself about the service promoted
in its name, but would first welcome the experiences of others.


Ads
  #2 (permalink)  
Old March 27th 09, 12:48 PM posted to uk.rec.motorcaravans,uk.rec.caravanning,uk.rec.camping
Paul[_11_]
external usenet poster
 
Posts: 6
Default C&CC Clubcare Motor Insurance

On Fri, 27 Mar 2009 12:49:45 GMT, "Gunslinger"
wrote:

Does anyone else have experience of using C&CC Clubcare to insure their car
(not motorhome, where they apparently still use the dreaded Equity Red
Star)?

They use different brokers now - MCE, based in Northamptonshire who I
believe mainly specialise in motorbike insurance.

However the standard of administration remains particularly poor, even by
C&CC standards:
1. Over a month to send out basic policy documentation at the start of the
policy
2. Failure to send out renewal details promptly 3 weeks before policy
expiry - still not received 10 days before renewal!
3. Inability to quote or renew more than 2 weeks in advance (not much use if
you are going to be away from home over the renewal date)
4. Relatively poor and incomprehensible policy documentation - seem to use
insurer's standard paperwork with obscure coded endorsement references
making it difficult to see at a glance what is and is not covered.

As a more general comment, the C&CC seem to have gone for 240 day overseas
use cover as a promotional tool, which I suspect only a very small
proportion of customers actually require, and which probably complicates the
relationship with underwriters. Why not offer customers a choice of say 240,
180 or 90 day (or no) overseas cover, with a (possibly) wider range of
underwriters and (possibly) a better price?

When tackled about these issues, MCE put them down to difficulties in
getting policy and renewal details from the insurer (in my case NIG) and
'staff shortages'.

After finally confirming (by phone) earlier this week what the renewal quote
was going to be, I was able to get and accept a quote from the Caravan Club
for 25 cheaper (also with NIG, but for 180 days overseas use) and get all
the paperwork through by first class post next morning. All I need now is
the NCD confirmation from MCE!

(As an aside, NIG and the Caravan Club's brokers Devitt's are both owned by
RBS. Co-incidence??)

I was planning a 'complaint' to the C&CC itself about the service promoted
in its name, but would first welcome the experiences of others.


Don't waste your time complaining to C&CC. In fact don't go anywhere
near them for anything apart from the CLs. They wont do anything, and
care even less, unless you kick their backsides and even then it's a
minimum.

I suppose that's the trouble when a small club gets so big it can
afford to employ lardarses at our expense to cut down the benefits of
membership.

The warnings are out there.


  #3 (permalink)  
Old March 27th 09, 01:09 PM posted to uk.rec.motorcaravans,uk.rec.caravanning,uk.rec.camping
Andy R
external usenet poster
 
Posts: 821
Default C&CC Clubcare Motor Insurance


"Paul" wrote in message
...
On Fri, 27 Mar 2009 12:49:45 GMT, "Gunslinger"
wrote:

Does anyone else have experience of using C&CC Clubcare to insure their car
(not motorhome, where they apparently still use the dreaded Equity Red
Star)?

They use different brokers now - MCE, based in Northamptonshire who I
believe mainly specialise in motorbike insurance.

However the standard of administration remains particularly poor, even by
C&CC standards:
1. Over a month to send out basic policy documentation at the start of the
policy
2. Failure to send out renewal details promptly 3 weeks before policy
expiry - still not received 10 days before renewal!
3. Inability to quote or renew more than 2 weeks in advance (not much use
if
you are going to be away from home over the renewal date)
4. Relatively poor and incomprehensible policy documentation - seem to use
insurer's standard paperwork with obscure coded endorsement references
making it difficult to see at a glance what is and is not covered.

As a more general comment, the C&CC seem to have gone for 240 day overseas
use cover as a promotional tool, which I suspect only a very small
proportion of customers actually require, and which probably complicates
the
relationship with underwriters. Why not offer customers a choice of say
240,
180 or 90 day (or no) overseas cover, with a (possibly) wider range of
underwriters and (possibly) a better price?

When tackled about these issues, MCE put them down to difficulties in
getting policy and renewal details from the insurer (in my case NIG) and
'staff shortages'.

After finally confirming (by phone) earlier this week what the renewal
quote
was going to be, I was able to get and accept a quote from the Caravan Club
for 25 cheaper (also with NIG, but for 180 days overseas use) and get all
the paperwork through by first class post next morning. All I need now is
the NCD confirmation from MCE!

(As an aside, NIG and the Caravan Club's brokers Devitt's are both owned by
RBS. Co-incidence??)

I was planning a 'complaint' to the C&CC itself about the service promoted
in its name, but would first welcome the experiences of others.


Don't waste your time complaining to C&CC. In fact don't go anywhere
near them for anything apart from the CLs. They wont do anything, and
care even less, unless you kick their backsides and even then it's a
minimum.

I suppose that's the trouble when a small club gets so big it can
afford to employ lardarses at our expense to cut down the benefits of
membership.

The warnings are out there.



There are other organisaions with exemptions which allow the use of CL type
sites. Some are a bit obscure but it's worth taking a butchers at
http://www.naturalengland.gov.uk/Ima...tcm6-10045.pdf,
you may find you don't need the CCC any more.

I'm not sure if belonging to one of these other organisations means you can
actually use CLs but it may be worth finding out.

Rgds

Andy R



  #4 (permalink)  
Old March 27th 09, 06:53 PM posted to uk.rec.motorcaravans,uk.rec.caravanning,uk.rec.camping
DieSea
external usenet poster
 
Posts: 508
Default C&CC Clubcare Motor Insurance


"Andy R" wrote in message
...

"Paul" wrote in message
...
On Fri, 27 Mar 2009 12:49:45 GMT, "Gunslinger"
wrote:

Does anyone else have experience of using C&CC Clubcare to insure their car
(not motorhome, where they apparently still use the dreaded Equity Red
Star)?

They use different brokers now - MCE, based in Northamptonshire who I
believe mainly specialise in motorbike insurance.

However the standard of administration remains particularly poor, even by
C&CC standards:
1. Over a month to send out basic policy documentation at the start of the
policy
2. Failure to send out renewal details promptly 3 weeks before policy
expiry - still not received 10 days before renewal!
3. Inability to quote or renew more than 2 weeks in advance (not much use if
you are going to be away from home over the renewal date)
4. Relatively poor and incomprehensible policy documentation - seem to use
insurer's standard paperwork with obscure coded endorsement references
making it difficult to see at a glance what is and is not covered.

As a more general comment, the C&CC seem to have gone for 240 day overseas
use cover as a promotional tool, which I suspect only a very small
proportion of customers actually require, and which probably complicates the
relationship with underwriters. Why not offer customers a choice of say 240,
180 or 90 day (or no) overseas cover, with a (possibly) wider range of
underwriters and (possibly) a better price?

When tackled about these issues, MCE put them down to difficulties in
getting policy and renewal details from the insurer (in my case NIG) and
'staff shortages'.

After finally confirming (by phone) earlier this week what the renewal quote
was going to be, I was able to get and accept a quote from the Caravan Club
for 25 cheaper (also with NIG, but for 180 days overseas use) and get all
the paperwork through by first class post next morning. All I need now is
the NCD confirmation from MCE!

(As an aside, NIG and the Caravan Club's brokers Devitt's are both owned by
RBS. Co-incidence??)

I was planning a 'complaint' to the C&CC itself about the service promoted
in its name, but would first welcome the experiences of others.


Don't waste your time complaining to C&CC. In fact don't go anywhere
near them for anything apart from the CLs. They wont do anything, and
care even less, unless you kick their backsides and even then it's a
minimum.

I suppose that's the trouble when a small club gets so big it can
afford to employ lardarses at our expense to cut down the benefits of
membership.

The warnings are out there.



There are other organisaions with exemptions which allow the use of CL type
sites. Some are a bit obscure but it's worth taking a butchers at
http://www.naturalengland.gov.uk/Ima...tcm6-10045.pdf, you
may find you don't need the CCC any more.

I'm not sure if belonging to one of these other organisations means you can
actually use CLs but it may be worth finding out.

Rgds

Andy R




Think you'll have to start another one up Andy

The Chelsea Tractor 4x4 Camping Club

And apply for a certificate
GRIN


  #5 (permalink)  
Old March 28th 09, 04:42 PM posted to uk.rec.motorcaravans,uk.rec.caravanning,uk.rec.camping
Andy R
external usenet poster
 
Posts: 821
Default C&CC Clubcare Motor Insurance


"DieSea" wrote in message
...

"Andy R" wrote in message
...

"Paul" wrote in message
...
On Fri, 27 Mar 2009 12:49:45 GMT, "Gunslinger"
wrote:

Does anyone else have experience of using C&CC Clubcare to insure their
car
(not motorhome, where they apparently still use the dreaded Equity Red
Star)?

They use different brokers now - MCE, based in Northamptonshire who I
believe mainly specialise in motorbike insurance.

However the standard of administration remains particularly poor, even by
C&CC standards:
1. Over a month to send out basic policy documentation at the start of
the
policy
2. Failure to send out renewal details promptly 3 weeks before policy
expiry - still not received 10 days before renewal!
3. Inability to quote or renew more than 2 weeks in advance (not much use
if
you are going to be away from home over the renewal date)
4. Relatively poor and incomprehensible policy documentation - seem to
use
insurer's standard paperwork with obscure coded endorsement references
making it difficult to see at a glance what is and is not covered.

As a more general comment, the C&CC seem to have gone for 240 day
overseas
use cover as a promotional tool, which I suspect only a very small
proportion of customers actually require, and which probably complicates
the
relationship with underwriters. Why not offer customers a choice of say
240,
180 or 90 day (or no) overseas cover, with a (possibly) wider range of
underwriters and (possibly) a better price?

When tackled about these issues, MCE put them down to difficulties in
getting policy and renewal details from the insurer (in my case NIG) and
'staff shortages'.

After finally confirming (by phone) earlier this week what the renewal
quote
was going to be, I was able to get and accept a quote from the Caravan
Club
for 25 cheaper (also with NIG, but for 180 days overseas use) and get
all
the paperwork through by first class post next morning. All I need now is
the NCD confirmation from MCE!

(As an aside, NIG and the Caravan Club's brokers Devitt's are both owned
by
RBS. Co-incidence??)

I was planning a 'complaint' to the C&CC itself about the service
promoted
in its name, but would first welcome the experiences of others.


Don't waste your time complaining to C&CC. In fact don't go anywhere
near them for anything apart from the CLs. They wont do anything, and
care even less, unless you kick their backsides and even then it's a
minimum.

I suppose that's the trouble when a small club gets so big it can
afford to employ lardarses at our expense to cut down the benefits of
membership.

The warnings are out there.



There are other organisaions with exemptions which allow the use of CL
type sites. Some are a bit obscure but it's worth taking a butchers at
http://www.naturalengland.gov.uk/Ima...tcm6-10045.pdf,
you may find you don't need the CCC any more.

I'm not sure if belonging to one of these other organisations means you
can actually use CLs but it may be worth finding out.

Rgds

Andy R




Think you'll have to start another one up Andy

The Chelsea Tractor 4x4 Camping Club

And apply for a certificate


I find most modern 4x4s a bit too environmentally friendly for me. A few
years ago I went with some friends touring around the Netherlands and France
in light aircraft, usually camping on the airfields. That got rid of quite
a bit of fossil fuel.

What I'd really like to do though is tour antarctica in a peat burning
traction engine with a permanent bbq using wood from virgin rain forest spit
roasting wild boar that's been hunted by helicopter.

When I leave a carbon footprint I don't want something it takes a Kalahari
bushman to track, I want it visible on google earth.

Rgds

Andy R


  #6 (permalink)  
Old March 28th 09, 05:02 PM posted to uk.rec.motorcaravans,uk.rec.caravanning,uk.rec.camping
DieSea
external usenet poster
 
Posts: 508
Default C&CC Clubcare Motor Insurance


"Andy R" wrote in message
...

"DieSea" wrote in message
...



There are other organisaions with exemptions which allow the use of CL type
sites. Some are a bit obscure but it's worth taking a butchers at
http://www.naturalengland.gov.uk/Ima...tcm6-10045.pdf,
you may find you don't need the CCC any more.

I'm not sure if belonging to one of these other organisations means you can
actually use CLs but it may be worth finding out.

Rgds

Andy R




Think you'll have to start another one up Andy

The Chelsea Tractor 4x4 Camping Club

And apply for a certificate


I find most modern 4x4s a bit too environmentally friendly for me. A few years
ago I went with some friends touring around the Netherlands and France in light
aircraft, usually camping on the airfields. That got rid of quite a bit of
fossil fuel.

What I'd really like to do though is tour antarctica in a peat burning traction
engine with a permanent bbq using wood from virgin rain forest spit roasting
wild boar that's been hunted by helicopter.

When I leave a carbon footprint I don't want something it takes a Kalahari
bushman to track, I want it visible on google earth.

Rgds

Andy R


C'mon Andy

I'm giving you the chance to be the FOUNDING Father of The Chelsea Tractor 4x4
Camping Club

Regards

DieSea


 



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