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Bought an Elddis Crusader Supercyclone in Feb 2009. 3 year manufacturers
warranty in two parts.
Part 1 covers Year 1 and includes everything with the usual exclusions
such as misuse, accidental damage etc.
Part 2 covers years 2 & 3 and is part 1 with a number of additional
exclusions, notably anything plastic including GRP and adjustment of
My front gas locker cover has almost fallen off - came away in my
It comprises the plastic cover and two metal hinges bonded on to the
The plastic hasn't failed, the bonding hasn't failed. The problem has
arisen because of corrosion under the paint on the hinge surface.
Initial response from Elddis was that it was excluded from warranty
under "adjustment of hinges" I pointed out that it wasn't a question of
adjustment, it was corrosion which had caused the problem,
They then asked for photographs which I supplied.
Now they refuse to accept a warranty claim as the hinge manufacturer
only gives them a one year warranty. No reference at all to a specific
clause in Part 2 of the warranty.
So legal advice from CC is forget warranty and just make Sale of Goods
Act claim and unfortunately against the dealer.
Meanwhile locker cover is temporarily bolted back on, to be replaced by
However distasteful to you, Trading standards have got it right - your case is with the dealer - who must themselves seek redress from Eldis.
Don't accept a sub standard repair, especially on such a young 'van. Tell them to do it properly, or you will take it elsewhere and claim through the Small Claims proceedure.
It's inexpensive to initiate, and you WILL win, AND get court fees back as well!