A Caravan forum. Caravan Banter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » Caravan Banter forum » Caravan, Motor Homes and Camping Newsgroups » UK Caravanning
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

UK Caravanning (uk.rec.caravanning) A forum for the discussion of caravanning undertaken by residents of the United Kingdom, whether in the UK or abroad. It encourages the interchange of views on the merits of models of caravan, makes of tow car, accessories, caravan sites, caravan clubs, and other related topics. The term caravan is to include trailer vans, motor caravans and trailer tents.

Worthless Warranties

LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old September 8th 11, 07:53 PM posted to uk.rec.caravanning
external usenet poster
Posts: 1,616
Default Worthless Warranties

Bought an Elddis Crusader Supercyclone in Feb 2009. 3 year manufacturers
warranty in two parts.
Part 1 covers Year 1 and includes everything with the usual exclusions
such as misuse, accidental damage etc.
Part 2 covers years 2 & 3 and is part 1 with a number of additional
exclusions, notably anything plastic including GRP and adjustment of
My front gas locker cover has almost fallen off - came away in my
It comprises the plastic cover and two metal hinges bonded on to the
The plastic hasn't failed, the bonding hasn't failed. The problem has
arisen because of corrosion under the paint on the hinge surface.
Initial response from Elddis was that it was excluded from warranty
under "adjustment of hinges" I pointed out that it wasn't a question of
adjustment, it was corrosion which had caused the problem,
They then asked for photographs which I supplied.
Now they refuse to accept a warranty claim as the hinge manufacturer
only gives them a one year warranty. No reference at all to a specific
clause in Part 2 of the warranty.

So legal advice from CC is forget warranty and just make Sale of Goods
Act claim and unfortunately against the dealer.

Meanwhile locker cover is temporarily bolted back on, to be replaced by
pop rivets.
  #2 (permalink)  
Old September 9th 11, 05:06 PM posted to uk.rec.caravanning
external usenet poster
Posts: 210
Default Worthless Warranties

However distasteful to you, Trading standards have got it right - your case is with the dealer - who must themselves seek redress from Eldis.
Don't accept a sub standard repair, especially on such a young 'van. Tell them to do it properly, or you will take it elsewhere and claim through the Small Claims proceedure.
It's inexpensive to initiate, and you WILL win, AND get court fees back as well!


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

All times are GMT. The time now is 10:31 PM.

Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 3.0.0 RC6
Copyright 2004-2019 Caravan Banter.
The comments are property of their posters.