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UK Caravanning (uk.rec.caravanning) A forum for the discussion of caravanning undertaken by residents of the United Kingdom, whether in the UK or abroad. It encourages the interchange of views on the merits of models of caravan, makes of tow car, accessories, caravan sites, caravan clubs, and other related topics. The term caravan is to include trailer vans, motor caravans and trailer tents.

Dealer complacency



 
 
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  #1 (permalink)  
Old July 5th 04, 07:07 PM posted to uk.rec.caravanning
George Hendry
external usenet poster
 
Posts: 67
Default Dealer complacency

To-day I have been ringing several dealerships in an attempt to find a
new caravan with a particular layout. Having explained that I want to
buy outright (no trade in) and precisely what I am looking for I have
had distinctly different reactions from major players.

By worst the far seems to be Barons who never even bothered to call
back.

The best of the bunch was Harringtons although they had very little to
offer me in the popular layout that I am looking for.

Overall I feel that if a dealer can afford to ignore a very genuine lead
then we must be paying too much for our caravans as they can afford to
ignore immediate profit. On the other hand perhaps I do not need finance
at their exorbitant rates so they can afford to sell to another
unsuspecting punter.

If any caravan sales people monitor this newsgroup and are interested in
a very genuine punter please feel free to email me.
--
George Hendry
Ads
  #2 (permalink)  
Old July 5th 04, 08:33 PM posted to uk.rec.caravanning
dave lympany
external usenet poster
 
Posts: 36
Default Dealer complacency

Hi,

I can only suggest that at this time of year `everyone` wants a caravan and
dealerships` must be inondated with phone calls, which quite frequently lead
no-where. But this does not excuse the way in which they deal with the
prospective customer, I had this a few weeks back, I needed to buy an
ultrastore water heater, around 400 quid or so, and Barrons especially where
very unhelpfull! Maybe the best time for us to buy our leisure products is
in winter time! Good luck with your purchase :-)

Dave
"George Hendry" wrote in message
news
To-day I have been ringing several dealerships in an attempt to find a
new caravan with a particular layout. Having explained that I want to
buy outright (no trade in) and precisely what I am looking for I have
had distinctly different reactions from major players.

By worst the far seems to be Barons who never even bothered to call
back.

The best of the bunch was Harringtons although they had very little to
offer me in the popular layout that I am looking for.

Overall I feel that if a dealer can afford to ignore a very genuine lead
then we must be paying too much for our caravans as they can afford to
ignore immediate profit. On the other hand perhaps I do not need finance
at their exorbitant rates so they can afford to sell to another
unsuspecting punter.

If any caravan sales people monitor this newsgroup and are interested in
a very genuine punter please feel free to email me.
--
George Hendry



  #3 (permalink)  
Old July 5th 04, 09:43 PM posted to uk.rec.caravanning
Robbie
external usenet poster
 
Posts: 5
Default Dealer complacency


"George Hendry" wrote in message
news
To-day I have been ringing several dealerships in an attempt to find a
new caravan with a particular layout. Having explained that I want to
buy outright (no trade in) and precisely what I am looking for I have
had distinctly different reactions from major players.

By worst the far seems to be Barons who never even bothered to call
back.

The best of the bunch was Harringtons although they had very little to
offer me in the popular layout that I am looking for.

Overall I feel that if a dealer can afford to ignore a very genuine lead
then we must be paying too much for our caravans as they can afford to
ignore immediate profit. On the other hand perhaps I do not need finance
at their exorbitant rates so they can afford to sell to another
unsuspecting punter.

If any caravan sales people monitor this newsgroup and are interested in
a very genuine punter please feel free to email me.
--
George Hendry


Have you tried Stewart Longton at Standish? Ask for Graham.


  #4 (permalink)  
Old July 10th 04, 02:21 PM posted to uk.rec.caravanning
Guest
 
Posts: n/a
Default Dealer complacency

Maybe a touch unkind. The situation at this moment is that new caravans are
in short supply. It might be that the dealers you have called do not have
the model you are looking for. Some models of 2004 caravans were sold out as
far back as November 2003. The manufaucturers were still producing them, but
everything that was being produced was already sold. A salesman is not going
to make any wages not selling a caravan.

For the salesman to be in a position to buy whatever you sell, then he has
to have the money in his pocket.

Cheers

David


www.halleycaravans.com


  #5 (permalink)  
Old July 10th 04, 05:39 PM posted to uk.rec.caravanning
George Hendry
external usenet poster
 
Posts: 67
Default Dealer complacency

In message ,
writes
Maybe a touch unkind. The situation at this moment is that new caravans are
in short supply. It might be that the dealers you have called do not have
the model you are looking for. Some models of 2004 caravans were sold out as
far back as November 2003. The manufaucturers were still producing them, but
everything that was being produced was already sold. A salesman is not going
to make any wages not selling a caravan.

For the salesman to be in a position to buy whatever you sell, then he has
to have the money in his pocket.

Cheers

David


www.halleycaravans.com



David, I think that you missed the point of my original post.

I went out to buy a caravan that day and was prepared to buy the make
and model that best suited my needs from anything available from stock.
I must have been every salespersons dream.

I had telephoned Barrons the day previously to ask what was available
and was promised a call back which never materialised. Giving them the
benefit of the doubt I called in personally that day and after more than
an hour was reluctantly shown three stock models that had to be unlocked
by a salesperson who promptly walked away. Having made up our minds to
purchase a particular caravan we found it impossible to get anyone to
talk business with us. Eventually and very reluctantly we buttonholed a
salesman who was talking to another customer and quite unbelievably his
attitude was pathetic, even describing his 'dealer special' as cheap and
nasty as you only get what you pay for.

Reluctantly we walked away with the impression that if they couldn't be
bothered with the sharp end of the business then what would they be like
if there was a problem.

Subsequently we have bought a new caravan from Campbells in Kirkham who
despite a horrible wet and windy day showed us round everything that we
were interested in, stayed with us unobtrusively to answer any
questions, made us a cup of tea and gave us a superb deal on the
caravan. Next day, by arrangement, their awning salesperson telephoned
us precisely on time to discuss our awning requirements.

I can not speak highly enough of their attention and service and look
forward to meeting them again when the van arrives from the factory for
delivery to us, again at a pre booked time with an hour allocated to us
to run through the operation of the new van.

I am sure that your dealership would not treat a cash buyer, without a
trade in and prepared to compromise to accept a stock van, in the way we
feel we were treated by Barrons. If you don't catch a customer early on
in their visit you will never be able to separate the 'browsers' from
the 'buyers' so that you can devote time to the 'good prospects'

Regards
--
George Hendry
  #6 (permalink)  
Old July 10th 04, 08:43 PM posted to uk.rec.caravanning
David
external usenet poster
 
Posts: 1,622
Default Dealer complacency


"George Hendry" wrote in message
...

.......in the way we
feel we were treated by Barrons.......


We will never go to Barrons again we too were treated disgracefully.

They are very carefull to whom they sell, because we had taken our caravan
with us to P/X it this through them completely.
They want to give you a high P/X, caravan uunseen, from thier little book to
get you on a hook then when you come to bring your P/X in find excuses to
lower its value to much less than anyone ealse would give you.
Even though our caravan was on thier car park they would not come and see it
untill we had been given this book value, we said ok we would buy a new one
from them, they then came to the carpark and reduced the P/x by 2000.
We were then very upset, and told them what to do with the new caravan.
We then went to our local dealer got the same caravan, got 500 more than
the Barons first high book price.
Yes the caravan had a fault, but as Barrons did the local man pionted it out
as well.

--
Regards,
David

Please reply to News Group.


  #7 (permalink)  
Old July 12th 04, 08:01 PM posted to uk.rec.caravanning
Tony Maris
external usenet poster
 
Posts: 161
Default Dealer complacency

I think some dealers must be so busy, or disorganised, that they don't know
if they are coming or going.

A customer from our storage site today went to Glossop Caravans to pick up
her new caravan and was booked on our site at 2.00 pm. She called at 1.00
to say she would be late as she had been there 3 hours and had still not
seen the van. She called again around 4. Still no van. Its now 8.00 pm
and she called less than 1/2 an hour ago to say she is still
there............... unbelievably, she still hasn't seen it!

Regards
--
Tony M
Towbars & Trailers
Chesterfield
Specialists in Towing Equipment
NTTA Council Member
http://www.towitall.co.uk
QSA accredited for Towbars and Trailers



"David" wrote in message
...

We will never go to Barrons again we too were treated disgracefully.


--
Regards,
David

Please reply to News Group.




  #8 (permalink)  
Old July 13th 04, 05:54 PM posted to uk.rec.caravanning
Tony Maris
external usenet poster
 
Posts: 161
Default Dealer complacency

Our poor customer finally arrived home from Glossop caravans at 10 to 11
last night. She still has no caravan.............

Apparently, requests for a refund of 2000 pounds were refused....

She should be seeing it tomorrow.

--
Tony M
Towbars & Trailers
Chesterfield
Specialists in Towing Equipment
NTTA Council Member
http://www.towitall.co.uk
QSA accredited for Towbars and Trailers



"Tony Maris" wrote in message
...
I think some dealers must be so busy, or disorganised, that they don't

know
if they are coming or going.

A customer from our storage site today went to Glossop Caravans to pick up
her new caravan and was booked on our site at 2.00 pm. She called at 1.00
to say she would be late as she had been there 3 hours and had still not
seen the van. She called again around 4. Still no van. Its now 8.00 pm
and she called less than 1/2 an hour ago to say she is still
there............... unbelievably, she still hasn't seen it!

Regards
--
Tony M
Towbars & Trailers
Chesterfield
Specialists in Towing Equipment
NTTA Council Member
http://www.towitall.co.uk
QSA accredited for Towbars and Trailers



"David" wrote in message
...

We will never go to Barrons again we too were treated disgracefully.


--
Regards,
David

Please reply to News Group.






  #9 (permalink)  
Old July 13th 04, 06:13 PM posted to uk.rec.caravanning
Tony
external usenet poster
 
Posts: 99
Default Dealer complacency

Tony Maris wrote:
Our poor customer finally arrived home from Glossop caravans at 10 to
11 last night. She still has no caravan.............

Apparently, requests for a refund of 2000 pounds were refused....

She should be seeing it tomorrow.


What? Two grand for what is essentially a missed appointment - not a
chance - from anyone!

I understand the annoyance. I'd go for a few freebies from the shop - maybe
a hundred quids worth if she's lucky.

And they were open at 10pm? Or did she have a long journey?

I agree, its very bad service and there should be some come back back but
two grand in anyone's book is stupid and likely to wind up them more and be
less receptive to any resolving deal.

Tony


  #10 (permalink)  
Old July 13th 04, 08:15 PM posted to uk.rec.caravanning
George Hendry
external usenet poster
 
Posts: 67
Default Dealer complacency

I think that you misunderstood Mr Maris's post. The customer was
requesting the return of her 2K deposit because the 'van was not
provided by Glossop.

Sometimes it pays to pay for these things by credit card. If the
contract when the deposit was paid was for delivery on a certain date
then she is entitled to receive her deposit back.

Doesn't this make one wonder why the van wasn't available? Would you be
happy with the van after this if you thought that it had a major fault
that was being hidden.

At the very least she was due a rational explanation for the delay and
sight of the van at that time.

My van supplier is happy to ring me when it is delivered from the
factory to them so that I can see for myself the upholstery change.

Regards



In message , Tony writes
Tony Maris wrote:
Our poor customer finally arrived home from Glossop caravans at 10 to
11 last night. She still has no caravan.............

Apparently, requests for a refund of 2000 pounds were refused....

She should be seeing it tomorrow.


What? Two grand for what is essentially a missed appointment - not a
chance - from anyone!

I understand the annoyance. I'd go for a few freebies from the shop - maybe
a hundred quids worth if she's lucky.

And they were open at 10pm? Or did she have a long journey?

I agree, its very bad service and there should be some come back back but
two grand in anyone's book is stupid and likely to wind up them more and be
less receptive to any resolving deal.

Tony



--
George Hendry
 



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