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UK Caravanning (uk.rec.caravanning) A forum for the discussion of caravanning undertaken by residents of the United Kingdom, whether in the UK or abroad. It encourages the interchange of views on the merits of models of caravan, makes of tow car, accessories, caravan sites, caravan clubs, and other related topics. The term caravan is to include trailer vans, motor caravans and trailer tents.


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Old March 23rd 06, 12:09 PM posted to uk.rec.caravanning
Geoffrey Leese
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Posts: 9
Default Explorer

Purchased new in 2003 a special Compass Omega (Liberte) a 4 birth rear
bathroom only lasted 8 months new rear panel needed, it was cracked. A fault
I have been told by a senior member of staff from Explorer they knew about
but did not recall any vans. We had running water down the inside rear
bathroom wall from the rear brake light. A fault they did know about and
did do a recall for.
It was changed in 2004 at a cost to ourselves. New van lasted 17 months we
have now had to have a new interior wall in the bathroom due to running
water coming from an outside side running light, which left us with standing
water in the bathroom. we waited 4 months for parts and now the job has
been repaired.

2 vans and Explorer are not interested. They are just the major faults we
have also had:

New entry door, all cupboard doors re-glued, new bed board, new fire
plinth, new water inlet. we now have a problem with the front window cill
and many more faults.

Explorer have fulfilled their obligation to the warranty and Guarantee and
are not interested in customer service.

I wouldn't touch Explorer again. The Caravan Mag article last month says
that in the future they will improve but no help to existing customers.

Geoff Leese
Geoff Leese


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